Return Policy
1. General Information
At Shanvie Studio, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return policy below to ensure a smooth process.
2. Eligibility for Returns
- You have 30 days from receiving your order to request return.
- Items must be unworn, unwashed, and in their original condition with all tags and packaging intact.
- Sale items, clearance products, and gift cards are non-refundable unless they are defective or damaged upon arrival.
- For hygiene reasons, intimate apparel and accessories (e.g., earrings) cannot be returned.
Return for original payment:
- Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
- Items must be returned within 14 days of delivery.
Return for store credits:
- Items requests after 7 days will receive store credits only.
- Items must be returned after 14 days of delivery.
3. How to Initiate a Return
-
Submit a Return Request:
Email us at info@shanviestudio.com or visit our returns portal on to initiate a return. -
Prepare Your Package:
Include the original packing slip or proof of purchase in the return package. -
Ship the Item:
Use the provided return label. Note: Customers are responsible for return shipping costs unless the item is defective or an incorrect order was sent.
4. Refunds
- Refunds will be processed to the original payment method within 5 business days after we receive and inspect the return.
- Refunds will deduct 5% of each product that made to supports tree planting and ocean bound plastic removal for the positive impact!
- You will be notified via email once your return is processed.
5. Exchanges
- If you’d like to exchange an item, please initiate a return for the original item and place a new order for the desired size, color, or style.
6. Damaged or Defective Items
- If your item arrived damaged or defective, please contact us at info@shanviestudio.com within 48 hours of delivery with photos of the damage. We will cover the return shipping cost and provide a replacement or full refund.
7. Non-Returnable Items
- Final Sale Items
- Intimate Apparel
- Swimwear
- Earrings and Jewelry
- Gift Cards
8. Store Credit Option
- We recommend store credit for faster resolution. Store credits are processed within 2-3 business days after the return is received.
9. Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end (e.g., wrong or defective item). Return label cost is $5.99 per return.
10. Contact Us
If you have any questions or concerns about your return, feel free to reach out to us:
- Email: info@shanviestudio.com
Thank you for shopping at Shanvie Studio!
