Welcome to our FAQ. Here you will find answers to our most common questions about shipping, returns, and more.

How long does shipping take and how much does it cost?

Orders are processed Monday through Friday, excluding holidays, and take 3 to 5 business days to process. Once your order ships, standard delivery takes 5 to 10 business days within the US and US Territories, and 8 to 16 business days for international orders. Standard shipping costs $9.99.

Do you offer free shipping?

Yes. We offer free standard shipping on orders over $65. The discount is applied automatically at checkout.

How do I track my order?

Once your order ships, we will email you a tracking number. You can track your package using the link in that email or by visiting our Track my order page.

What is your return policy?

You have 30 days from receiving your order to request a return. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact. To receive a refund to your original payment method, please start your return within 7 days of delivery (the return window starts the day tracking shows your order as delivered) and ship the items back to us within 7 days of submitting your request. Requests made after 7 days will receive store credit instead.

How do I start a return, and who pays return shipping?

To start a return, email us at service@shanviestudio.com or use our returns portal. Please include your original packing slip or proof of purchase, and use the return label we provide. Return shipping is the responsibility of the customer, and the return label costs $5.99, unless the item arrived defective or we sent the wrong item. In those cases, we cover the return shipping.

How long do refunds take?

Refunds are sent to your original payment method within 5 business days after we receive and inspect your return. Please note that refunds are reduced by 5 percent, which supports tree planting and ocean-bound plastic removal. If you choose store credit, it is processed within 2 to 3 business days after your return arrives.

What items cannot be returned?

The following items cannot be returned: final sale items, intimate apparel, swimwear, earrings and jewelry, and gift cards. Sale and clearance items are also non-refundable unless they arrived defective or damaged. For hygiene reasons, intimate apparel and accessories such as earrings cannot be returned.

How do I contact you?

You can reach us anytime by email at service@shanviestudio.com.

Do you ship internationally?

Yes. In addition to the US and US Territories, we ship to Australia, Canada, France, Germany, Italy, Japan, New Zealand, Singapore, Spain, and the United Kingdom. Please note that customers are responsible for any customs duties, taxes, or fees on international orders.